Before designing this we read 87 public reviews of one of the best-known rental systems in UK events, and the forum threads where UK hire companies talk about theirs. The same complaints came up again and again. Here is each one, and what this build does about it.
What it does about them
| What goes wrong | What this build does |
|---|---|
| A wishlist that never moves | When one product serves thousands of companies, every request goes to a vote. Here, changes and new work are quoted in days, at £300 +VAT a day, and started when you agree. |
| Document layouts that take weeks | An admin sets company details, logo, colour, wording and which columns show, and checks it in a preview. |
| The count on screen disagrees with the shelf | Availability works to the minute, turnaround included. Serial numbers cannot be double booked because the database refuses it. |
| An invoice that does not match the quote, or goes twice | Invoices match the quote to the penny and leave through a send queue that cannot raise one twice. |
| A dock with no signal | Scans queue on the phone and are sent once each when signal returns. |
| Test dates in a spreadsheet | Lifting kit that is overdue, failed or unexamined is refused at the scanner. Out-of-test electrical kit needs a logged reason from a permitted person. |
| A redesign on somebody else's timetable | Releases come every two weeks, each tried by your team on a staging copy first, and never released the day before a load-out. |
Two we cannot answer yet
| What goes wrong | Where we are |
|---|---|
| Crew booked by text message because each login costs money | There is no per-login charge, so everyone can have one. A crew scheduling link is not built yet. |
| Reports that cannot use the fields you added | Reporting is not built yet. It is on the list below, and we are not going to describe it as if it were. |
What is coming next
Not built yet, and not claimed anywhere above: reporting, sub-hire purchase orders, a crew scheduling link and a client portal.
Keep reading
Availability
Hours, not days.
Invoicing through Xero
Quote to invoice to the penny.
See it working
Eight short films.
Start with the two discovery days
We sit with your office and warehouse, read your data and come back with a fixed scope and price. Or ask for a conversation first.